GENERAL TERMS AND CONDITIONS (ÁSZF)
Effective from 19 October 2026. These terms apply to orders placed in the turulmarket.hu online shop (the Shop). Please read them carefully before ordering. By submitting an order you accept these terms.
This is an informative English translation. The language of the contract is Hungarian; in case of any discrepancy the Hungarian text prevails.
1. SELLER DETAILS
Company name: Turul Market Kft.
Registered office and shop: 1083 Budapest, Baross utca 109. Fsz. 3. ajtó, Hungary
Company registration no.: 01-09-443306 (registry court: Fővárosi Törvényszék Cégbírósága)
Tax number: 32800861-2-42
Email: turulmarket@gmail.com
Phone: +36 70 614 7456
Hosting provider: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA (privacy@vercel.com)
Shop platform: quik.deal (https://quik.deal)
2. NATURE OF THE CONTRACT
Orders in the Shop create a distance sales contract concluded by electronic means, governed by Hungarian law, in particular the Hungarian Civil Code (Act V of 2013), the Act on electronic commerce (Act CVIII of 2001) and Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses.
The contract is not a written contract and is not filed by the Seller; the order details are recorded electronically and remain available in the confirmation email and through the order link.
Consumer: a natural person acting outside their trade, business or profession. Consumer rights (in particular the right of withdrawal) do not apply to buyers acting as a business.
3. PRODUCTS AND PRICES
The Shop sells food and household products. The main characteristics of each product (name, pack size, price) are shown on the product page. Product photos are illustrations; packaging may differ at the manufacturer's discretion.
Prices are in Hungarian forints (HUF) and include VAT (gross prices). Prices do not include the delivery fee.
If an obviously incorrect price appears in the Shop (e.g. 0 Ft or a fraction of the usual price), the Seller is not obliged to sell at that price; it will inform you before confirming the order, and you may then cancel the order free of charge.
If the range includes alcoholic beverages, they are not sold to persons under 18; the Seller may ask for proof of age at handover.
4. MINIMUM ORDER VALUE
The minimum value of an order placed in the Shop is HUF 10,000 gross (excluding the delivery fee).
5. HOW TO ORDER
1) Choose the product and quantity and add it to the cart.
2) Review the cart and change items if needed.
3) Enter your name, email address, phone number, billing and delivery address (when buying as a company, also the company name and tax number).
4) Choose the delivery method (GLS home delivery or in-store pickup) and the payment method.
5) Before submitting, you can review and correct every detail you entered; input errors can be corrected by editing the relevant field or changing the cart.
6) Submitting the order is an offer that entails an obligation to pay.
6. FORMATION OF THE CONTRACT
The Seller confirms receipt of the order by email within 48 hours at the latest. If this confirmation does not arrive within 48 hours, you are released from your offer.
The contract is formed when the Seller accepts the order and confirms this by email. The confirmation lists the ordered products, the total amount payable including the delivery fee, and the details needed for payment.
If a product has meanwhile sold out, the Seller will say so in the confirmation; the order can be fulfilled for the remaining products, or you may cancel it free of charge. Any amount already paid is refunded without delay and within 14 days at the latest.
7. PAYMENT
Payment method: advance payment by bank transfer. The bank account number and the order number to use as the payment reference are in the confirmation email.
The Seller hands the order to the courier, or prepares it for pickup, once the payment has been credited.
If payment does not arrive within 5 working days of the confirmation, the Seller may cancel the order.
The Seller issues an invoice for the purchase and sends it electronically or with the parcel.
8. DELIVERY AND PICKUP
GLS home delivery: within Hungary. The fee is HUF 2,500 gross per order, shown as a separate line in the total of the confirmation.
In-store pickup: at the shop (1083 Budapest, Baross utca 109.), during opening hours, free of charge, after the Seller has notified you that the order is ready. Orders prepared for pickup are held for 5 working days.
Delivery deadline: the deadline stated in the confirmation, or, failing that, no later than 30 days after the contract is formed. If the Seller cannot deliver within this period, it will inform you immediately and refund any amount paid within 14 days at the latest.
For products that require refrigeration or freezing, the Seller may state in the confirmation that, to preserve quality, the product can only be bought with in-store pickup.
Please check the parcel in the presence of the courier. If it is damaged, ask the courier for a damage report or refuse the parcel. The risk of loss passes to you on handover.
9. RIGHT OF WITHDRAWAL (CONSUMERS ONLY)
You may withdraw from the contract without giving any reason within 14 days of receiving the product. You may also exercise this right before receiving the product.
Under Section 29(1) of Government Decree 45/2014 (II. 26.) there is no right of withdrawal in particular for:
- perishable products or products with a short shelf life (e.g. fresh meat, dairy, bakery goods, vegetables, fruit, chilled and frozen products);
- sealed products that cannot be returned for health or hygiene reasons once unsealed after delivery;
- products which, by their nature, are inseparably mixed with other items after delivery.
You can send your withdrawal statement by email (turulmarket@gmail.com), by post or in person at the shop; you may use the model form below. You meet the deadline if you send your statement before the 14-day period expires.
After withdrawing, you must send the product back or hand it over at the shop within 14 days of notifying us. You bear the direct cost of returning the product.
The Seller refunds the amount paid, including the cost of the cheapest standard delivery method, within 14 days of being notified, using the same means of payment (bank transfer). The Seller may withhold the refund until it has received the product back or you have supplied evidence of having sent it. You are liable for any loss in value resulting from handling beyond what is necessary to establish the nature and functioning of the product.
MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To: Turul Market Kft., 1083 Budapest, Baross utca 109. Fsz. 3. ajtó, turulmarket@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Order number: …
Ordered on / received on: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …
10. LIABILITY FOR DEFECTS
If the Seller's performance is defective, under the Hungarian Civil Code you may primarily request a replacement or, if that is not possible, a price reduction, or you may withdraw from the contract. You must report the defect without delay once you discover it; a report made within two months of discovery is considered timely. For consumer contracts this claim may be made within two years of delivery, and within one year of delivery the defect is presumed to have existed at delivery (Government Decree 373/2021 (VI. 30.)), unless this presumption is incompatible with the nature of the product (for example the shelf life of perishable food).
Product liability: if the product is defective, you may request repair or replacement from the manufacturer within two years of the product being placed on the market.
Our food products are not covered by a commercial guarantee (jótállás). Please report any quality complaint (e.g. damaged packaging, expired best-before date) at handover or immediately afterwards, with a photo, to turulmarket@gmail.com.
11. COMPLAINTS AND REMEDIES
You can submit a complaint by email (turulmarket@gmail.com), by phone (+36 70 614 7456), by post or in person at the shop. Oral complaints are examined immediately; if that is not possible, a record is taken. Written complaints are answered in writing, with reasons, within 30 days.
If your complaint is rejected, you may turn to the conciliation body (békéltető testület) competent for your place of residence. The body competent for the Seller's registered office: Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99. I. em. 111.; postal address: 1253 Budapest, Pf. 10.; phone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu; web: bekeltet.bkik.hu.
You may also file a consumer protection complaint with the government office (kormányhivatal) competent for your place of residence. Disputes are decided by the court competent under Hungarian civil procedure law.
12. PERSONAL DATA
Personal data is processed in accordance with the Shop's Privacy notice, available via the "Privacy Policy" link in the footer.
13. COPYRIGHT
The content of the Shop (texts, photos, brand elements) is protected by copyright and may not be copied or used without the Seller's prior written consent.
14. FINAL PROVISIONS
The Seller may amend these terms unilaterally; amendments apply to orders placed after publication. Each order is governed by the terms in force when it was submitted.
Matters not covered by these terms are governed by Hungarian law, in particular the Civil Code and consumer protection legislation.